Table of Contents
Contact Information
- Email: legal@citruslabs.co.ke
- Mailing Address: P.O. Box 23983 - 00100
- Phone: +254 112 400 000
1. Introduction
1.1 Acceptance of Terms
By accessing and using CarPal's Auto Repair Shop account, you agree to be bound by these Terms and Conditions. If you do not agree, you must discontinue use immediately.
1.2 Purpose of Service
CarPal provides a digital platform for auto repair shops to manage customer interactions, process transactions, and streamline service offerings.
1.3 Effective Date
These Terms are effective from January 11th, 2025, and may be updated as needed.
2. Definitions
2.1 CarPal Platform
CarPal is an online platform that connects auto repair shops with customers, facilitating service transactions.
2.2 User Types
- Auto Repair Shop Account Holder: Businesses registered on CarPal.
- Customer: Individuals using CarPal to access auto repair services.
2.3 Service Definitions
Includes listing services, customer management, invoicing, and payment processing.
3. Account Terms
3.1 Registration Requirements
Businesses must provide accurate details, including valid business registration and contact information.
3.2 User Roles & Permissions
Only authorized personnel should access and manage business accounts.
3.3 Account Security
Account holders are responsible for maintaining the confidentiality of login credentials.
3.4 Password Requirements
Passwords must be secure and updated periodically.
3.5 Two-Factor Authentication
Users may be required to enable 2FA for enhanced security.
4. Service Terms
4.1 Scope of Services
CarPal facilitates bookings, payments, and service management for auto repair businesses.
4.2 Service Availability
CarPal aims for maximum uptime but does not guarantee uninterrupted service.
4.3 Service Modifications
CarPal may update or modify services at its discretion.
4.4 Maintenance Policy
Scheduled maintenance may lead to temporary service interruptions.
5. Billing & Payments
5.1 Fee Structure
CarPal charges service fees based on transaction value.
5.2 Service Charge Tiers
- KES 10-24,999: 10% fee
- KES 25,000-49,999: KES 2,500
- KES 50,000-99,999: KES 5,000
- KES 100,000+: KES 15,000
5.3 Payment Terms
Payments must be completed within agreed periods to avoid penalties.
5.4 M-Pesa Integration
Payments are processed through M-Pesa, with necessary verification measures.
5.5 Refund Policy
Refunds are subject to CarPal's discretion and applicable policies.
5.6 Late Payment Consequences
Delayed payments may result in:
- Service suspension
- Late fees
- Restricted access
- Legal action
6. User Responsibilities
6.1 Providing Accurate Information
Users must ensure that all provided data is accurate and up to date.
6.2 Customer Data Handling
Businesses are responsible for securing customer data in compliance with data protection laws.
6.3 Prohibited Uses
Users may not engage in fraudulent, illegal, or abusive activities on the platform.
6.4 Data Backup Responsibility
CarPal does not guarantee data recovery; users should maintain backups.
6.5 Compliance With Laws
Users must adhere to all applicable laws governing business operations.
7. Limitations & Liabilities
7.1 Warranty Disclaimer
CarPal is provided "as-is" without warranties of any kind.
7.2 Liability Limitations
CarPal is not liable for business losses, data breaches, or service interruptions.
7.3 Service Interruptions
CarPal is not responsible for temporary disruptions due to maintenance or technical issues.
7.4 Third-Party Services
Users interacting with third-party services through CarPal do so at their own risk.
8. Intellectual Property
8.1 Ownership of Platform
CarPal retains ownership of all intellectual property associated with the platform.
8.2 User-Generated Content
Users grant CarPal a non-exclusive license to use submitted content for platform operations.
8.3 License Grant
By using CarPal, users agree to grant CarPal necessary rights to process business data.
8.4 Feedback Rights
CarPal may use user feedback without compensation.
9. Termination Rights
9.1 Termination by User
Users may terminate their account by providing written notice.
9.2 Termination by CarPal
CarPal may suspend or terminate accounts violating these Terms.
9.3 Effects of Termination
Upon termination, users lose access to their CarPal accounts.
9.4 Data Retention After Termination
CarPal may retain limited user data as required by law.
10. Dispute Resolution
10.1 Governing Law
These Terms are governed by the laws of Kenya.
10.2 Arbitration Process
Disputes will be resolved through arbitration before pursuing legal action.
10.3 Dispute Notice Requirements
Users must notify CarPal in writing before initiating disputes.
10.4 Class Action Waiver
Users waive the right to participate in class-action lawsuits against CarPal.
11. Changes to Terms
11.1 Modification Process
CarPal reserves the right to update these Terms at any time.
11.2 Notification Methods
Users will be notified of changes via email or in-app notifications.
11.3 Continued Use Agreement
Continued use after updates constitutes acceptance of revised Terms.
12. Contact Information
For any inquiries, users may contact:
- Email: legal@citruslabs.co.ke
- Phone: +254 112 400 000
- Address: P.O. Box 23983 - 00100
By using CarPal, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.